Curious about how your Xiri Company order is processed and how you can track your order? Look below for some helpful information or contact us today.
Once your order is processed, you will receive an order confirmation by email, if your account includes a valid email address, and also a shipping confirmation email that includes the tracking number when your order has shipped.
Order Processing Times
Orders are processed Monday to Friday and within 24 to 48 hours, if item is in stock. If there should be any delay in shipment or if a product is out of stock, we will notify you by email or telephone.
Orders placed after 12:00 noon EST on Friday, Saturday, or Sunday (or on a Holiday) will be processed the following business day.
We accept American Express, Discover, MasterCard, and Visa. All purchases are subject to bank authorization and only authorized purchases will be processed and shipped. If there are any problems with processing, we will hold your order and contact you to resolve this issue. Once your payment has been successfully processed, your order will be shipped.
Sales Tax Policy
Where applicable, sales tax will be assessed on the total purchase, including shipping and handling charges (or as required).
Payment Processing Errors
Most payment processing errors are typically due to a difference in the billing address of the credit card and the billing address entered on the order. Please ensure that the billing address is entered exactly as it appears on your credit card statement. Our customer service team will be happy to assist you with any payment processing errors, so please contact us by telephone or email.
Select the item you want to purchase and click on the “ADD TO CART” button from any product page. After adding an item to your shopping cart, click on the “CONTINUE SHOPPING” button to continue adding more items to your shopping cart.
You can remove items later on, if you change your mind. When you are finished shopping and are ready to checkout, click the “CHECKOUT” button to start the checkout process. You will be prompted to enter your shipping, billing information and method of payment.
You will be prompted to create an account online. This will expedite the checkout process for any future orders you may have. If you prefer not to create an account, click on the “CONTINUE” button.
Clicking on a product image or product name will take you to the product detail page. Here you will find all the details about the product you selected, so that you can review the product before making a purchase.
If you have a promotion code, just enter the code in the entry box called Coupon Code, during the checkout process and click “APPLY” button. Promotion codes are not case sensitive.
Xiri Company carries a large variety of products and occasionally a product may be temporarily out of stock. Please always check back on a weekly basis to see which items are back in stock, or you can request that we send you an email notification.
Shipping Address Errors
If you receive an error message on the Shipping Address page please check the address that you entered for typos, misspellings, or abbreviations. Also check for unnecessary spaces in the address fields.
Common errors encountered are: Invalid Zip, City and State Combination. Please check your entry and try again. In most cases, spelling errors, extra spaces, and/or abbreviations in the city field can cause error message. To find Zip Codes go to: www.usps.com
Billing Code Errors
If the billing information that you entered does not match your credit card information, please verify your billing information to ensure that it matches your credit card billing address (for example: street/city/state/zip address must match EXACTLY).
If you receive this message after you have attempted to submit your order, you may want to check the following:
- Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code.
- Verify that your billing address on your credit card bill is exactly the same as you have entered.
- Call your issuing bank to ensure that your bank has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated.
- You may want to try an old address, because in some cases, it takes a while for banks to update their information.
** Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account.
If this occurs, please note that those authorizations will drop off your account within 2 – 4 business days depending on your issuing bank. Please contact your bank for further questions.
If you receive the error “We are unable to process your order at this time because the payment processing system is unavailable”. Please try again later. On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. Please note that these outages can last for a few minutes to an hour.
No authorizations or holds on your funds will be processed and nothing will be charged to your card. We recommend that you attempt to place your order again in an hour or contact our Customer Service department.
Placing Telephone Orders
You can order quickly and easily by calling our toll free number to place your order with our Customer Service Representatives at 1-866-736-2796.
When you place an order with our toll free number, the shipping costs and delivery schedule are the same as our online shipping costs and delivery schedule.