Learn how returns are processed for our products online, including our refund and exchange policies.
Return, Refund, and Exchange Policy
RETURNS: Only products purchased on xiricompany.com will be accepted for returns, refunds, and exchanges.
You may return it within 30 days of the purchase date (excluding shipping & handling). Return shipping and handling fees are at the customer’s expense.
How should I return the products?
Please submit an email within 24 to 48 hours to [email protected] or contact Customer Service at 352-556-5546 (local) to obtain a Return Authorization Number (RAN#).
Please ensure that:
- All pieces, parts, and printed materials must be in their original packaging, resalable, and not damaged.
- Write your RAN# on the outside packaging of your return.
- Retain your shipping receipt in the event your package is lost in transit.
**Please note that we cannot accept the return of opened items for some health and personal care products. Products purchased as part of a set cannot be returned individually. The entire group must be replaced. No additional discounts will be given.
If you cannot find your packing list, please contact Customer Service at 352-556-5546 (local), Monday through Friday, 9:00 am to 5:00 pm, or email [email protected] for assistance.
Please send products by a traceable method such as USPS Insured Parcel Post or Regular Mail with Delivery Confirmation. This will inform you exactly when the item is received at our warehouse. Please make sure to include the original packing slip and check off the items being returned.
Please ship your returnable products to:
Attn: Returns
Xiri Company, LLC
4142 Marnier Blvd, Suite 416
Springhill, Florida 34609
DAMAGED GOODS: Damaged products must be reported to Xiri Company within 24 to 48 hours of delivery. Products lost or damaged during shipping are the responsibility of the delivery carrier. If a package arrives damaged, the addressee (customer) must initiate the claim against the shipper.
To facilitate this process, please contact our Customer Service at 1-866-736-2796 or 352-556-5546 (local) and we will be happy to guide you through the process of filing the proper claim against the shipper.
LOST or STOLEN PACKAGE: Please ensure a secure drop-off location for your shipment. Orders lost or stolen will not be the responsibility of Xiri Company. If there is no secure drop-off location, please call Customer Service at 1-866-736-2796 (toll-free) or 352-556-5546 (local) to make arrangements.
DEFECTIVE PRODUCT: Products that are defective must be reported to Xiri Company within 24 to 48 hours of delivery. Faulty products must be returned with a Return Authorization Number (RAN#) within 15 days, which can be obtained by calling Customer Service at 1-866-736-2796 (toll-free) or 352-556-5546 (local).
e-GIFT VOUCHER: e-Gift Voucher purchases are final and cannot be returned and are non-refundable.
How should I return an Incorrect Item or report a missing item?
In the unlikely event that you receive an incorrect item or if items were missing from your order, please immediately contact Customer Service for assistance at 1-866-736-2796 (toll-free) or 352-556=5546 (local), Monday through Friday, 9:00 am to 5:00 pm.
How long does it take to process a refund?
Once our warehouse has received your returned merchandise, we will credit the original credit card used for your purchase within 3 to 5 business days. The refund will show up on your credit card billing statement within the next one or two billing cycles. No credits will be given for unauthorized returns.
RETURNING PROMOTIONAL ITEMS
Free Gifts: If your order qualifies for a gift and you return part of the order, leaving the gift in your possession, we will recalculate the charges on your entire order subtracting the total price of the gift before issuing your credit on the returned merchandise.
Free Samples: If your order qualifies for free samples and you return part of the order, please keep these free samples with our compliments. They do not need to be returned to us with the rest of your order.
Discounts: If you return part of an order that received a discount, then the remaining portion of the order in your possession would not qualify for the discount, we will recalculate the charges on your entire order to recover the discount before issuing your credit on returned goods.